Log Your Civic IQ Sequence Emails to HubSpot with BCC
Add your HubSpot BCC address to a Civic IQ sequence so every outbound email is automatically logged to the matching contact record in your CRM. Setup takes about two minutes.
Before You Start
- You need access to your HubSpot account settings.
- You need edit access to the sequence in Civic IQ.
- Emails are logged to a contact record when the recipient address matches a contact in HubSpot. Depending on your logging settings, HubSpot can also create a new contact automatically.
Part 1: Find Your HubSpot BCC Address
Every HubSpot account has a unique BCC address. Any email sent with this address in the BCC field is copied into HubSpot and logged on the contact's timeline.
- In HubSpot, click the settings gear icon in the top right corner.
- In the left sidebar, go to Objects and select Activities.
- Open the Email Logging tab.
- Your BCC address is displayed here. It follows the format
[HubID]@bcc.hubspot.com. - Click Copy next to the BCC address.
Tip: Your BCC address is always
[YourHubID]@bcc.hubspot.com. You can find your Hub ID in the top right of your HubSpot settings or in your HubSpot URL.
Part 2: Add the BCC Address to Your Civic IQ Sequence
With the BCC address copied, switch over to Civic IQ and add it to your sequence.
- Log in to Civic IQ and open Email from the left panel.
- Find the Civic IQ Dynamic Sequence and click Edit.
- Click Add BCC.
- Paste your HubSpot BCC address into the BCC field.
- Click Update Sequence to save.
What Happens Next
From now on, every email sent through this sequence is automatically BCC'd to HubSpot. Each email appears on the matching contact's timeline in your CRM, giving your whole team visibility into outreach activity without any manual logging.
Good to know: The BCC address logs outbound emails only. If you also want prospect replies logged in HubSpot, connect your inbox in HubSpot.
Need Help?
If you run into any issues, reach out to your Civic IQ account manager or book time with our team.